Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the official HidrateSpark website?
No. HidrateSpark by BrandedItems is run by BrandedItems, Inc., a promotional products distributor in Tustin, California. We sell HidrateSpark smart water bottles and tumblers to businesses and organizations, decorated with their logo.
Can you help with a HidrateSpark bottle I already have?
No. We only handle branded orders placed with us. For the app, sensor pairing, charging, battery, warranty and retail orders, please contact HidrateSpark directly.
Do you sell replacement lids, straws or parts?
No. We do not stock replacement lids, straws or parts, and we cannot order single parts. HidrateSpark sells those to its retail customers.
Can I buy a single HidrateSpark bottle from you?
No. We only sell HidrateSpark smart water bottles and tumblers with a logo, in quantity. Minimums are 15 to 24 pieces depending on the model.
Minimums and pricing
What is the minimum order?
Minimums are 15 to 24 pieces depending on the model. The exact minimum is at the top of the price table on every product page. In addition, orders from new non-corporate customers have a $1,000 order minimum.
Does the price include my logo?
Yes. Every price on this site includes your logo in one location with the decoration named in the column. A one-color screen print, laser engraving and a full color print are priced in separate columns; full color costs the same for one color or many.
Are there other charges?
Setup is $55 per design. A second laser location and names on each piece have their own charges, listed on the product page. Shipping is quoted with your order, and stock is confirmed within one business day.
Can I mix colors in one order?
Yes, as long as the total quantity meets the minimum and the same logo is used. Tell us the split by color when you ask for a quote.
Do you have nonprofit or school pricing?
We do not have a separate price list for nonprofits or schools. Send a quote request with your quantity and we will price it.
Logo, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or a vector .pdf) works best. If you only have a .png or .jpg, send it anyway; our art team will tell you if it needs to be redrawn for the decoration method.
Will I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the bottle and color you picked. Production starts only after you approve it.
How long does production take?
Production is 7 business days for screen printing and 10 business days for laser engraving and full color, after proof approval. Shipping is added on top, and each product page lists the time for every decoration option.
Can you meet a deadline?
Usually, if we know the in-hands date when you ask for a quote. Rush production is available on many items and in-stock colors; the product pages list it where it applies.
Do you keep my artwork for reorders?
Yes. We keep your artwork and the approved proof on file, so a reorder only needs the quantity, colors and shipping address.
Shipping, payment and samples
Do you ship outside the United States?
Yes, shipping to Canada and other countries can be arranged. Send your destination with the quote request and we will quote freight and any import charges.
Can the order ship to several addresses?
Yes. Send the address list with your quote request and we will quote each shipment.
How can I pay?
By credit card, invoice, purchase order, check or wire transfer. First orders are paid in advance; net terms are set per client after that.
Do you offer samples?
It depends on the product. Ask us about the model you are considering and we will tell you what is possible.
Can I order without a logo?
Yes, at the same minimum as decorated pieces. Most buyers order with a logo, because the setup is small next to the order.
Who will I work with?
After your quote request, an account manager emails you the quote, the proof and a payment link, and stays with the order until delivery. Our team works continental US hours, 6 am to 5 pm Pacific.
HidrateSpark product questions
How does a HidrateSpark bottle track water?
A sensor puck in the base (PRO 2 with SipSense) measures each sip and syncs to the HidrateSpark app over Bluetooth. The bottle glows to remind the user to drink, and the app can locate it with Apple Find My.
How long does the battery last?
HidrateSpark rates the PRO 2 for up to 21 days on a charge, with a USB-C charger.
Can HidrateSpark bottles hold hot drinks?
No. HidrateSpark says they are not for hot liquids. They are rated for up to 24 hours cold.
How do you clean a HidrateSpark?
The sensor puck must be removed before cleaning and only wiped with a damp cloth, never submerged. The lid can go on the top shelf of a dishwasher; the bottle body is hand washed.
Still have a question? Contact us or call 800-827-2630.